Billing, Shipping and Return Policy Policy

For more information on impacts specific to your shipping carrier, please see the following links:

In addition to longer delivery times, the shipping vendors have waived guaranteed overnight, 1 day, and 2-day delivery as well as signature requirements.

What this means to you is that you need to ensure a safe location for your delivery and that you should not expect overnight shipping. 

We are not responsible for damage or theft occurring once the package has been delivered.  To sign up for notifications of package delivery, sign up for services from our Shipping partners:


USPS Informed Delivery: https://www.usps.com/manage/

 Please note we begin processing your order immediately after receiving it, and so we are usually unable to make changes or cancel the order once it is placed. Once your order invoice prints it has entered our shipping process and cannot be changed or canceled.  

Oversize Packages

Items that are considered "oversize" are noted on Superstition Hobbies. Oversize packages will not ship 2 Day, Overnight, or Saturday Delivery. 

Payment & Billing Options

Currently, we accept all forms of major credit cards as payment on orders shipping to anywhere in the world. When using your credit card, please provide your credit card billing address if different from the shipping address and daytime phone numbers. If the billing address or security code does not match that which is on file at the financial institution or if authorization is not given for any reason, we reserve the right to cancel the order without notification. We cannot work out credit card problems with the financial institution; you must settle problems with them and reorder once the problem is resolved. Repeated attempts to authorize your credit card on the same order may result in an additional charge. We do not assume any responsibility for bank fees incurred by using a Debit Card for your purchase and/or return credit.

 

Returns Policy & Process

Consumer Refund & Return Policy

We go to great lengths to deliver products that thrill and delight, so within 30 days, New and Unused products purchased directly from www.superstitionhobbies.com can be returned for Refund or Credit, under the guidelines and exclusions below.

If purchasing from a site other than www.superstitionhobbies.com , please refer to that site for applicable policies and contact information. 

Returned merchandise must be in new and unused condition and in its original packaging, complete with all parts, accessories, and materials.

Except for incorrectly shipped items, the customer is responsible for and must pay shipping charges for original and return shipments. When applicable, the customer is responsible for all brokerage fees, duties, and taxes associated with the service and shipment of the product.

Superstition Hobbies is not responsible for damage or theft occurring once the package has been delivered.

Return Policy Summary The Request must be started less than 30 days from the shipping date. Please refer to details of returns processes below.
New, unopened, and unused In original packaging, complete with all parts, accessories, and materials.
• Open and/or Used Items Refer to list below of what is considered opened and/or used.
• Kits with batteries The protective seal must still be intact and in place on packaging. Battery cannot have been opened, removed, charged, connected and/or used.
• Kits without batteries The protective seal must still be intact and in place on packaging.
• Nickel or Alkaline batteries The battery cannot have been opened, charged, or used.
• LiPo Batteries Return is never allowed due to safety and regulatory restrictions.
Software Only if never downloaded or installed.
Flammable or Combustible materials Regulatory restrictions limit what can be returned. Please see the list of exclusions
Open and/or Used Items
Items to the right are considered open and/or used:
  • Mounted engines and accessories
  • Vehicles where engines or accessories have been added
  • Engines which fuel has been run through
  • Kits in which cutting or pushing out the balsa sheets has occurred
  • Installing software and other similar actions
  • Kits with a broken protective seal on the packaging
  • Products that have been assembled, have parts missing or been operated, used, or had a battery attached
  • Any type of open, charged, and/or used battery including but not limited to LiPo, Nickel-Metal Hydride (NiMH), Nickel-Cadmium (NiCd), other Nickel-based batteries, and/or Alkaline-based batteries
  • Apparel which has been worn
  • Gift Cards

Our brands